1. Booking & Reservation
- All bookings must be made through our official website or WhatsApp channel.
- A booking is only considered confirmed once you receive a confirmation message or email from our team.
- Prices listed are per Jeep, with a maximum capacity of 3 passengers per Jeep. Groups larger than 3 will require additional Jeeps, which will be calculated automatically during booking.
2. Payment Terms
- We accept payments in Cash (IDR) or by Card (Credit/Debit) directly to our team on the day of the tour.
- Prices are strictly as stated on the website and include what is mentioned in the package details.
3. Cancellations & Modifications
- Cancellations made at least 24 hours prior to the scheduled tour date will incur no penalty.
- No cancellations or refunds can be made once the tour has already started.
- Modifications to pickup location or guest numbers must be communicated to us at least 12 hours before pickup time.
- Bali Jeep Experience reserves the right to cancel or alter a tour due to extreme weather conditions, natural disasters, or other unforeseen circumstances for the safety of our guests. In such cases, guests can reschedule without penalty.
4. Guest Responsibilities
Guests are required to follow all instructions provided by the driver/guide. Damage to the Jeep caused by reckless behavior of the guests will be the financial responsibility of the guest.
5. Insurance & Liability
Your safety and peace of mind are our top priorities. We provide Passenger Insurance Coverage for all our guests during the Jeep tour in the rare event of an accident. However, Bali Jeep Experience is not liable for the loss or damage of personal belongings (such as cameras, phones, or jewelry) during the tour. Guests are still encouraged to have their own comprehensive travel insurance.